I am a veteran of the cruise industry with more than 30 years of hands-on experience leading onboard revenue operations for both major and luxury cruise lines. Throughout my career, I have played a direct role in building, expanding, and elevating onboard commercial programs, consistently balancing profitability, guest satisfaction, and brand integrity.
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My expertise spans multiple onboard revenue streams, including fine art and luxury retail, future cruise bookings, loyalty programs, and guest experiences. I have delivered results through strategic leadership, program development, and team training, working closely with onboard teams, brand partners, and senior leadership.
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Today, I bring this experience to luxury brands, hospitality groups, and retail leaders, helping them design strategies that drive performance while creating meaningful, memorable customer experiences. With a global network across luxury, retail, and leisure, I connect ideas, opportunities, and people to support impactful ventures.
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Beyond consulting, I am a chess player, omnichannel believer, hi-tech enthusiast, Shopify partner, and active LinkedIn contributor focused on experience, loyalty, and execution.
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Since 2023, La Paz, Baja California Sur, has been my home base. I work globally and am available for remote, freelance, contract, or on-site engagements. Relocation is considered for the right transformational opportunity.